At Flower Affair Shop, we aim to provide high-quality fresh flowers, gifts, and timely delivery services. Please read our policy carefully before placing an order.

❌ Order Cancellation Policy

• Once an order is confirmed and payment is received, it cannot be canceled or modified.
• For customized orders (bouquets, cakes, decorations, gift boxes), preparation starts immediately after confirmation.
• We request customers to double-check all details before confirming the order.

🔄 Return Policy

• Due to the nature of fresh flowers, cakes, and customized gifts, we do not accept returns.
• All products are made and arranged specially for each order.

💳 Refund Policy

Refunds are only applicable in the following cases:
• If the order is not delivered due to our fault
• If the wrong item is delivered (verified with proof)
• If the order is cancelled by us due to unavoidable reasons

🚫 No refund will be issued for:
• Change of mind after order confirmation
• Incorrect information provided by the customer
• Delayed delivery due to incorrect address or unreachable contact number

🚚 Delivery Policy

• Delivery time is usually 60–120 minutes (or as per order type)
• Same-day and scheduled deliveries are available in selected cities
• We ensure fresh and timely delivery, but delays may occur due to traffic or unforeseen conditions

📞 Contact Us

For any queries or support regarding your order:
📱 03424417710
📧 floweraffairshop@gmail.com

By placing an order with Flower Affair Shop, you agree to this Return, Refund & Cancellation Policy.